What is plan management?

Your NDIS plan can be looked after in one of three ways. Plan management is the middle option — the one that gives you the most choice with the least paperwork.

Self-managed

You pay providers and claim it back yourself. Full control, but more admin and record-keeping on you.

Plan management is its own funding in your plan (under Improved Life Choices). It doesn’t come out of your other supports, and anyone can ask for it at their planning meeting or plan review. Because it’s handled remotely, you can use Solve Care no matter where you live in Australia. Not sure if you have it? Send us your plan and we’ll check — free.

Real people, not a call centre

Plenty of plan managers are big national operations where you’re a reference number. We do it differently — personal service, available right across Australia.

• A real person who answers — someone who knows you and your plan and actually picks up the phone, wherever you are in Australia.
• Providers paid on time — quick, accurate invoice processing, so no one’s chasing payment.
• Your budget, always clear — simple statements with no surprises near plan review.
• One trusted team — the same nurse-led organisation behind our coordination and care, with your free choice of provider always protected.
• It costs you nothing — funded separately by the NDIS; using us doesn’t touch the rest of your budget.

How to start (or switch) — three steps

Already with another plan manager? Moving to us is easy and there’s no break in your supports.

3

We start paying your providers and keeping your budget on track — usually within a few days.

Referring a participant is simple

For Support Coordinators, allied health professionals and planners with a participant who wants a responsive, personal plan manager — anywhere in Australia.

1. Send us the participant’s details and plan — a quick email or call is enough.
2. We confirm their plan-management funding and get them set up.
3. You get clear updates, and your participant gets a plan manager who answers the phone.

Our promise: we respond to every referral within one business day, and we’re happy to work alongside whoever delivers the participant’s other supports.

Your choice, always

You can use Solve Care for plan management on its own — you don’t have to use any of our other services, and you never will be pressured to. If we ever mention another part of Solve Care, we’ll say so clearly. A good plan manager works for you, full stop.

Plan management FAQs

Does plan management cost me anything?
No. It’s funded separately by the NDIS and doesn’t reduce the rest of your plan. You just need plan-management funding included — we can help you ask for it.

Can I use providers who aren’t NDIS-registered?
Yes — that’s one of the big advantages of being plan-managed. You can choose registered and non-registered providers.

Can I switch to you mid-plan, even from another state?
Absolutely, any time, with no break in your supports. We work with participants right across Australia and handle the changeover.

Do I have to use Solve Care for anything else?
Not at all. Many people use us only for plan management.

Ready for plan management that actually feels personal?

Wherever you are in Australia, send us your plan or a quick message. We’ll confirm your funding and have you set up in days — at no cost to you.