NDIS Changes Are Coming: What This Means for Solve Care Participants and Families

Updated 20 August 2026

There have been some important updates to the NDIS, and we know that changes to the Scheme can sometimes bring more questions than answers.

At Solve Care, we work closely with participants, families, carers and support networks every day. We also understand that when new NDIS changes are announced, one of the first questions people ask is:

“What does this mean for my plan and my supports?”

The good news is that you do not need to make any sudden changes.

For now, participants can continue using their current NDIS plans and supports as usual.

The upcoming changes will be introduced gradually over the next few years, rather than happening all at once.

What is changing with the NDIS?

The Australian Parliament has passed new legislation aimed at making changes to how the NDIS operates into the future.

These changes will affect areas such as:

• how participants access the NDIS
• how plans are reviewed and renewed
• how NDIS funding can be used
• record keeping
• claiming for supports
• provider requirements
• support coordination
• NDIS pricing and compliance

Some changes will begin in 2026, while others will be introduced progressively through 2027 and 2028.

For participants, this means your experience may not change immediately.

What does this mean for you right now?

For most people, the most important message is simple:

Keep using your current plan as normal.

You can continue accessing the supports and services included in your plan.

You do not need to change providers or stop receiving supports simply because new legislation has been announced.

At Solve Care, we will continue supporting our participants as usual while keeping across the changes as they are introduced.

Plan reassessments and changes in circumstances

One of the early changes relates to requests for plan reassessments.

Participants, plan nominees and child representatives will continue to be able to request reassessments in certain circumstances, including where there has been a significant and ongoing change in a participant’s disability-related needs or circumstances.

This is where having the right information and evidence can become especially important.

If your circumstances have changed, it can help to keep records such as:

• reports from health professionals
• assessments
• information about changes in daily support needs
• documentation from providers
• information about changes at home or in your support network

Our Support Coordination team can help participants understand what information may be useful and support them to communicate with their broader care team.

Keeping records will become even more important

New record-keeping requirements will also be introduced.

Participants will generally need to keep records relating to NDIS supports and payments for a set period of time.

While more guidance will be provided, this is a good reminder to keep things such as:

• invoices
• receipts
• service agreements
• support schedules
• provider correspondence
• relevant assessments and reports

Keeping your NDIS information organised can make it easier when questions come up about your plan, funding or services.

Changes from October 2026

From October 2026, some changes to NDIS funding categories will begin to be introduced progressively as plans are reassessed or renewed.

This includes some supports within areas such as social and community participation and capacity building.

This does not mean everyone’s funding will suddenly change in October.

Changes will generally happen as individual plans move through the reassessment or renewal process.

For our participants, this is another reason why understanding your plan and knowing how your funding is being used is important.

Our team can work with you to help you understand your budget, your support options and how different services may fit within your plan.

Changes to NDIS claims

From December 2026, participants, providers and plan managers will generally need to submit claims within 90 days of a support being delivered.

This means good communication between participants, providers and plan managers will become even more important.

At Solve Care, we understand how important clear records and timely communication are, especially when multiple services and providers are involved in someone’s support.

Plan renewals from 2027

From February 2027, the NDIA is expected to introduce a new plan renewal process.

When a plan comes up for reassessment, it may either:

• be reassessed by an NDIA planner, or
• be renewed with similar supports to the previous plan.

This will replace the process many people currently know as a plan continuation.

It is also important to be aware that under the new process, unspent funds from an existing plan will generally not carry over into a renewed plan.

This does not mean participants should spend funding unnecessarily.

NDIS funding should always be used for appropriate disability-related supports.

However, it does highlight why understanding your budget and having supports in place throughout your plan period can be valuable.

A new way of planning

From April 2027, the NDIA is expected to begin introducing a new way of planning.

The transition will happen gradually.

Participants will be given more information before they move into the new planning approach.

For many participants and families, navigating changes like these can feel overwhelming, especially when NDIS terminology, funding categories and planning processes are already complex.

That is where support can make a real difference.

What about Support Coordination?

Further changes to Support Coordination are expected in the coming years, with a new commissioned support coordination and connection model planned for 2028.

There is still more information to come about exactly how this will work.

For now, participants with Support Coordination in their plans can continue working with their Support Coordinator as usual.

At Solve Care, our Support Coordinators will continue helping participants to:

• understand their NDIS plans
• connect with suitable providers
• coordinate different supports
• work towards their goals
• prepare for meetings and plan changes
• understand their funding
• build confidence in navigating the NDIS
• respond when circumstances or support needs change

As more information about the NDIS reforms becomes available, we will continue helping our participants understand what is relevant to them.

What should participants do now?

There is no need to feel pressured to understand every NDIS change today.

The reforms will happen gradually.

For now, we recommend focusing on a few simple things:

• Continue using your current plan and supports as usual.
• Keep your NDIS records, receipts and invoices organised.
• Make sure the NDIA has your correct contact details.
• Respond to NDIA requests for information.
• Keep relevant reports and assessments up to date.
• Speak with your Support Coordinator if your circumstances change.
• Ask questions if you are unsure about something in your plan.

Most importantly, you do not have to navigate changes to the NDIS alone.

We are here to help you understand what comes next

At Solve Care, our approach has always been about more than simply delivering a service.

We want participants and families to feel informed, supported and comfortable asking questions.

Whether you are already supported by Solve Care, are looking for a Support Coordinator, or simply need help understanding your options, our team is here to have a conversation.

We provide a range of supports including Support Coordination, Specialist Disability Accommodation, Community Support, Nursing and disability-related services, helping participants access support that fits their individual circumstances and goals.

As the NDIS continues to change, we will continue sharing clear and practical information to help our community understand what those changes mean.

Need help with your NDIS plan?

If you are unsure about your current plan, an upcoming review, your funding or the supports available to you, speak with the Solve Care team.

Phone: 02 4216 9381
Email: hello@solvecare.com.au
Website: solvecare.com.au

Feel Safe in Safe Hands.

This article provides general information only and is based on NDIS information available as at 20 August 2026. Individual circumstances vary and NDIS policies and implementation details may change. For information about your individual plan, contact the NDIA or speak with an appropriate support professional.

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