Frequently Asked Questions
What are the prices for NDIS Support Services?
At Solve Care, we base our pricing on the most up-to-date NDIS Pricing Arrangements and Price Limits (formerly known as the NDIS Price Guide). The prices are current for 2023-2024. Please note these prices are subject to change based on the NDIS guide updates.
How do you ensure the quality and safety of your services?
As a registered NDIS provider, Solve Care follows strict guidelines to ensure the quality of our services and provide the best care possible. This includes ongoing staff training, regular service reviews, strict hiring practices and compliance with all relevant regulations and standards.
What is your onboarding process for new participants?
Our onboarding process is designed to ensure that we can provide each participant with the best possible care for their unique needs. This involves meeting with the participant and/or their caregiver or family to discuss their specific requirements, as well as liaising with the plan manager for allocated funding for required supports.
What are NDIS Core Supports?
There are three categories of funding under the NDIS, with the Core Supports category being the most flexible. NDIS Core Supports encompass a range of services aimed at assisting individuals with disabilities in their everyday activities. These include personal care, household tasks, community involvement, and transportation, all tailored to enhance independence and well-being. For more information about NDIS Support Categories, visit the NDIS Website.
What qualifications and training do your staff members have?
At Solve Care, our staff includes a diverse team of care workers with qualifications in support work and nursing, alongside medically trained management staff who offer additional support and guidance. This combination of expertise ensures that we provide high-quality and specialised care for our clients.
What processes do you have in place to screen new employees?
At Solve Care, we take the hiring process very seriously, as we want to make sure that only the best and most qualified people are working for our company. As part of our commitment to guaranteeing safe, high-quality services for our clients, all of our employees are required to hold a valid NDIS Worker Screening Check.
What is Supported Independent Living (SIL)?
Supported Independent Living (SIL) is a type of support under the NDIS designed to help people with disabilities live as independently as possible. It provides support for daily activities, personal care, and skill development, enabling participants to live in shared or individual housing.
Can Solve Care provide support to me in my own home?
Absolutely, Solve Care offers home-based support services for people residing in the Illawarra region. We can work with you to develop a tailored care plan that allows you to receive personalised, compassionate support in the comfort and familiarity of your own home.
In what locations does Solve Care provide services?
Solve Care is based in the Illawarra region of the NSW South Coast. Our major service areas encompass Wollongong and surrounding suburbs, including Dapto, Horsley, Woonona and Corrimal.
What is your process for addressing and resolving complaints or concerns?
At Solve Care, we take complaints and concerns seriously. Our process involves acknowledging the concern, thoroughly investigating the situation, and taking necessary actions to resolve it. We prioritise transparency and maintain open dialogue to ensure you remain informed throughout the resolution process.